Q. Can a Service Contract be purchased directly from Continental Warranty, Inc.?
A. No, all of our Service Contracts are only sold through our network of certified participating dealers. We can direct you to the nearest dealer in your area if you wish to purchase a vehicle with a Continental Warranty Service Contract.
Q. Where can my vehicle be taken for repairs when needed?
A. Repairs can be performed by any qualified repair facility of your choice (i.e.
Dealerships, National chain automotive repair shops and independent repair shops.) If you need assistance in locating a repair facility, we will be happy to provide you with an extensive network of shops that we conduct business with on a daily basis in your area.
Q. What is the process for submitting a Claim?
A. Once your repair facility has properly diagnosed the problem with your vehicle,
they must call our Claims Department at 1-800-265-9136 with a complete estimate of repairs before any actual components are replaced. Once the repair facility has spoken to one of our Claim Adjusters and has received an authorization number, they may proceed with the authorized repairs.
Q. How does my repair facility get paid for repairs?
A. After your repair facility has acquired an authorization number from one of our
Claim Adjusters and has completed all repairs, they simply fax a signed copy of the repair order to 1-800-994-3747. Once we receive the invoice, it is immediately forwarded to our Payment Processing Center where payment is submitted for dispensation.
Q. When will I receive My ID card?
A. We issue ID cards once the dealer has remitted payment for your Vehicle Service Contract
by